W99y Privacy Policy – Malaysia User Data Protection

1Introduction

W99y ("we", "Platform", or "w99y") values the privacy of every member who uses our services. This Privacy Policy is written to clearly and transparently explain how we handle your personal information when you register, log in, or use any feature within the w99y platform.

We understand that your trust is our most valuable asset. As such, every decision involving your personal data is made with careful consideration, placing your security and privacy above all else. The w99y platform is built on the principle of privacy by design — meaning data protection is not an afterthought, but a core part of how we operate.

This policy applies to all areas of the w99y platform, including the website, mobile app, and all customer support channels. If you have any questions after reading this document, our team is ready to assist via Live Chat or support email.

2Data We Collect

W99y only collects data that is strictly necessary to provide a safe, efficient, and responsible service. The following are the types of data we collect:

3How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. w99y uses your information for the following purposes:

• Account management: Securely creating, verifying, and maintaining your user account.
• Transaction processing: Processing all deposits and withdrawals promptly and accurately via your chosen payment method.
• Identity verification (KYC): Ensuring all members meet the age and identity requirements set by platform guidelines.
• Platform security: Detecting and preventing fraudulent activity, unauthorized access, and account misuse.
• Customer support: Providing accurate and effective assistance whenever you contact our support team.
• Service improvement: Analyzing usage patterns on an aggregate (not individual) basis to improve the overall user experience.
• Responsible gaming: Monitoring gameplay patterns to identify whether responsible gaming assistance or intervention is needed.
• Legal compliance: Complying with reporting, auditing, and compliance obligations mandated by the relevant authorities.

We will not use your data for any purpose other than those stated above without first obtaining your consent.

4Data Sharing with Third Parties

W99y does not sell or rent your personal data to any third party. However, there are limited situations where we need to share certain information to ensure our services run smoothly:

• Payment providers: Required financial information is shared with trusted payment gateway providers to process your transactions. All such providers are bound by strict confidentiality agreements.
• Game software providers: The minimum data required to verify eligibility to play is shared with game providers integrated with the w99y platform.
• Identity verification services: Identity information is shared with certified third-party KYC service providers for document verification purposes.
• Legal authorities: We may be required by law to disclose certain information to authorities, courts, or regulatory bodies upon receipt of a valid order.

5Data Security

Protecting your data from unauthorized access, leaks, or misuse is our highest priority. w99y implements multiple layers of technical and organizational safeguards to ensure the security of your information:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers.
• AES-256 encryption for data stored in our databases.
• Two-factor authentication (2FA) available to all user accounts to add an extra layer of security.
• Continuous security monitoring by our IT security team, operating 24 hours a day, 7 days a week.
• Penetration testing conducted periodically by certified independent security firms.
• Internal access control that restricts access to personal data only to staff who genuinely require it to carry out their duties.
• Secure data backup performed on a regular basis and stored in a separate, protected location.

6Cookies & Tracking Technology

The w99y platform uses cookies and similar tracking technologies to enhance the user experience and ensure platform security. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information about how you use the platform (pages visited, time spent) to help us improve our services. All data is collected anonymously.
• Functional Cookies: Remembering your preferences such as language and display settings to deliver a more personalized experience.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of some w99y platform features.

7User Rights

As a w99y member, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To submit any request related to the rights above, contact our privacy team via Live Chat or support email. We will respond within 14 business days.

8Children's Data

The w99y platform is strictly for individuals aged 18 and above. We do not intentionally collect or store personal data from individuals under the age of 18.

If we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account. If you believe your child has registered on our platform without authorization, please contact us immediately so we can take the appropriate action.

9Links to Third-Party Sites

The w99y platform may from time to time contain links to third-party websites or services, particularly for game providers or support services. Please note that this Privacy Policy applies exclusively to the w99y platform.

Once you leave the w99y platform and access third-party sites, the privacy practices of those sites are beyond our control. We encourage you to read the Privacy Policy of each third-party site you visit before providing any personal information to them.

W99y is not responsible for the privacy practices or content of those third-party websites.

10Data Retention Period

W99y only retains your personal data for as long as necessary to fulfill the purposes stated in this Privacy Policy, or for as long as required by applicable law.

• Active account data: Retained for the full duration your account remains active and in good standing.
• Data after account closure: Certain information such as transaction records and KYC logs may be retained for up to 7 years after account closure to meet compliance and legal requirements.
• Technical logs: Access and security logs are retained for a maximum of 12 months before being automatically deleted.
• Support records: Communication records with the support team are retained for 3 years for quality assurance and dispute resolution purposes.

When data is no longer needed, we will securely dispose of it using industry-standard erasure methods, ensuring it cannot be recovered by any party.

11Amendments to the Privacy Policy

W99y reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Any amendments will take effect upon publication on this page.

The "Updated" date at the top of this page will always reflect the date of the latest revision. For significant amendments that materially affect your privacy rights, we will endeavor to provide notice via email or in-platform notification at least 7 days before the amendment takes effect.

12Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the w99y privacy team is ready to assist you.

• Live Chat: The fastest option — available directly on the w99y platform, 24 hours a day, 7 days a week.
• Privacy Email: [email protected]
• General Support Email: [email protected]

All privacy and personal data inquiries will be handled by our dedicated team and responded to within 14 business days. For urgent complaints regarding data breaches or unauthorized access, please use Live Chat for an immediate response.

For more information about your rights and responsibilities as a user, you may also refer to Terms and Conditions and the Responsible Gaming us.